Privacy policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use, and safeguard the personal information you provide to us on our site.

i. What kind of information do we collect from you when you visit our site?

For website visitors

When you visit www.wineanimal.com.au our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

This website is hosted by Shopify. Shopify collects personal data when you visit this website, including Information about your browser, network and device, Web pages you visited prior to coming to this website and Your IP address.

Shopify needs the data to run this website, and to protect and improve its platform and services. Shopify analyses the data in a de-personalized form.

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your Billing and shipping address, Details relating to your purchase, Email address, Name and Phone number.

We share this information with Shopify, our online store hosting provider, so that they can provide website services to us.

Analytics

This website collects personal data to power our site analytics, including Information about your browser, network, and device, Web pages you visited prior to coming to this website and Your IP address.

This information may also include details about your use of this website, including Clicks, Internal links, Pages visited, Scrolling, Searches and Timestamps. We share this information with Shopify, our website analytics provider, to learn about site traffic and activity.

ii. Sharing of personal information - we don't do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other website or list.

iii. Emails

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with our email marketing provider, Mailchimp, so they can send these emails on our behalf. If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that You’ve created a Customer Account, Your Customer Account password has been reset or updated, You’ve made a purchase, or Your order has shipped. It’s not possible to unsubscribe from these messages. We share your contact information with Shopify, our website hosting provider, so they can send these emails to you on our behalf.

iv. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email natalie@robnikgroup.com.au.

 v. Protecting your information.

All the payment information we collect is done so under SSL encryption - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.